All returns must be initiated within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email our customer service at customerservice@inkwellstore.co.uk or complete our Customer Complaints Form to obtain an Return Merchandise with the return form that you will also be provided, then
After receiving your return and inspecting the condition of your item, we will process your return or exchange fourteen (14) days from the receipt of your item to process your return or exchange Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Second-hand goods
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Must be in resaleable condition i.e. unread
● Customer must provide proof of purchase
QUESTIONS
If you have any questions concerning our return policy, please contact us at: